Contact Service Worker

Listed 8 days Ago
Victim Support
Non-profit - Social Services

Victim Support is a national organisation working to strengthen the mana, belonging and wellbeing of people affected by crime, trauma and suicide in Aotearoa New Zealand. Working with us would mean being able to make a tangible difference to your community, and to the lives of people who have experienced crime or trauma. Advocacy for the rights of victims will always be an essential  part of our work with individuals, organisations and government.

Are you motivated by the opportunity to work with victims of crime and trauma? Working in the Contact Service is a job like no other. Our 24/7 environment provides a pathway for victims of crime and trauma to access our professional services. You will be based in Police National Headquarters and work a rotating roster. The team receive more than 9,000 calls a month with no two days the same!  

Victim Support Contact Service provides a nationwide 24-hour response service to victims of crime and trauma. We are looking for three full time permanent Contact Service Workers to work 40 hours per week on a regularly updated roster.  Rostering for the roles will include evenings, nights and weekends.  

As a member of this team you will need the following:

• Excellent phone manner and communication skills

• Good team player with exceptional people skills

• Computer literate and proficient with databases, excel and word

• Ability to work accurately and independently

• Competent at making decisions and prioritising competing tasks and demands.

• Empathy and understanding of the impact of crime and trauma on victims

• Capacity to extract critical information sensitively in referrals with high emotional content

• Commitment to high standards of safe practice and confidentiality

Supportive team and colleagues with position-specific training provided. Shortlisted applicants may be required to undergo skills testing during the selection process.

You will be required to undergo pre-employment vetting by NZ Police. 

 Annual Salary - $50,000

Applications for this role close 5pm Sunday, 3 July 2022