Service Coordinator - Manukau

Victim Support is a national organisation working to strengthen the mana, belonging and wellbeing of people affected by crime, trauma, and suicide in Aotearoa New Zealand.

This is a new, permanent, full-time role based in Counties Manukau: Manuwera (Counties Manukau Central). These roles are Monday to Friday although some flexibility around the hours exists, subject to caseloads and manager approval. Evening and weekend work may be required from time to time. 

Working with us would mean being able to make a tangible difference to your community, and to the lives of people who have experienced crime or trauma. Advocacy for the rights of victims will always be an essential part of our work with individuals, organisations, and the government.

In the role of Service Coordinator, you will be responsible for recruiting, leading, and supporting a team of dedicated support workers (volunteers and paid staff) who provide a 24/7 service to New Zealand communities. Your role will provide day-to-day direction for the support workers and oversee case management. This also includes applying a focused approach to case management and ensuring the right people, resources and relationships are in place. Organising and facilitating ongoing training, providing coaching, and mentoring to support workers are also key components of the role.

To be successful in this role you will require excellent communications and interpersonal skills with a sensitivity to the needs of victims of crime and trauma. We are also looking for people who can demonstrate sound judgement and an ability to problem-solve. The candidate can work independently and as part of a team. work independently and as part of a team. As Service Coordinator you will be a self-managing person who has:

• Experience in the social service sector
• The ability to think clearly and when needed to work under pressure.
• Sound judgement and an ability to problem-solve.
• Proven relationship management ability with some supervision/coaching and mentoring skills
• Demonstrated strong case management and organisational skills.
• Experience in volunteer recruitment and proven history of retaining professional relationship with the volunteer team.
• An outgoing personality and be able to network and build relationships.
• Knowledge and understanding of Family Violence and Sexual Violence (is essential)
• Training/facilitation skills and experience (will be an advantage)
• Computer competency - ability to learn a new data recording system (is essential)

These roles offer the opportunity for an enthusiastic professional to make a real difference for New Zealanders. You will play a role in continuing to build a collaborative, constructive and empathetic workplace culture; and lead through demonstrating our core ethos of humanity and care across communities, living our values and respect for the diverse NZ communities.

You will be required to undergo pre-employment vetting by the NZ Police. Applicants for this position must hold NZ residency or a valid NZ work visa. 

Please apply immediately. As filling this role is a high priority, we will be shortlisting and interviewing applicants as applications are received.

Applications must include:

CV / Resume

Cover Letter