Service Coordinator - Wellington

Listed 12 days Ago
Victim Support
Social Services

Victim Support is a national organisation working to strengthen the mana, belonging, and wellbeing of people affected by crime, trauma, and suicide in Aotearoa New Zealand.

Working with us would mean being able to make a tangible difference to your community, and to the lives of people who have experienced crime or trauma. Advocacy for the rights of victims will always be an essential part of our work with individuals, organisations, and government.

This is a permanent, full time role which is based in the Wellington Police Station.   This is a Monday to Friday role although some flexibility around the hours exists, subject to caseloads and manager approval. Evening and weekend work may be required from time to time.

Victim Support is a national organisation providing information, support and advocacy to victims of serious crime and trauma.  Advocacy for the rights of victims will always be an essential part of our work with individuals, organisations and government.

As Service Coordinator, you will be responsible for recruiting, coordinating and supporting a team of dedicated support workers (volunteers) who provide a 24/7 service to New Zealand Communities.  Your role will provide day to day direction of the support workers and oversee case management. This also includes applying a focused approach to case management and ensuring the right people, resources and relationships are in place. Organising and facilitating ongoing training is a key component of the role.

To be successful in this role you will require excellent communications and interpersonal skills with a sensitivity to the needs of victims of crime and trauma.  We are also looking for people who can demonstrate sound judgement and an ability to problem solve.  It is essential that candidates have to ability to work independently or as part of a team.

These roles offer the opportunity for an enthusiastic professional to make a real difference for New Zealanders. You will play a role in continuing to build a collaborative, constructive, and empathetic workplace culture; and lead through demonstrating our core ethos of humanity and care across communities, living our values and respect for the diverse NZ communities.

Please note that:

  • You will be required to undergo pre-employment vetting and maintain a clean criminal record by the NZ Police. 
  • Applicants must have NZ residency or a valid NZ work visa.

APPLICATIONS CLOSE: Monday 28 June 2021

Applications must include:

CV / Resume

Cover Letter  

Skills & Experience

As Service Coordinator you will be a self-managing person who has:

  • Volunteer/Staff Management skills or proven experience
  • experience in the social service sector
  • ability to think clearly and when needed to work under pressure.
  • sound judgement and an ability to problem-solve.
  • proven relationship management ability with some supervision/coaching and mentoring skills
  • demonstrated strong organisational skills.
  • an outgoing personality and be able to network and build relationships.
  • knowledge and understanding of Family Violence and Sexual Violence (is essential)
  • Training/facilitation skills and experience (will be an advantage)
  • computer competency - ability to learn a new data recording system (is essential)