Support Navigator
Title: Support Worker, Manaaki Tāngata - Victim Support
Location: Victim Support National Office, Wellington
Salary: $64,000 gross per annum, pro-rated
Hours: 34 hours per week, Saturday 7 - 3.30pm, Sunday 12.30 - 9pm, Monday 9 - 5.30pm, and Tuesday 9pm - Wednesday 7am (overnight shift)
About the role | Mō te tūnga
Manaaki Tāngata | Victim Support, National Contact Service (NCS) provides a nationwide 24-hour response service to victims of crime and traumatic events. We are looking for a permanent Support Navigator to join our NCS team, for 34 hours per week. This is a hybrid working position.
This role is based in our National Office in Wellington, and the core responsibilities include:
- Answering calls from Police, Victims, Victims of Crime Information Line, employees, and other appropriate lines as advised.
- Providing initial screening, intake, triage, assessment, and Support Worker allocation to victims of crime and traumatic events, ensuring that cases are directed to the appropriate area based on needs, requirements, and priorities.
- Providing support to victims of incidents classified as low level
- Accurate, appropriate and timely entry of records in Victim Support databases and systems.
About you | Mōu
To be a member of our dedicated team, we are looking for the following:
- Excellent phone manner and communication skills
- Good team player with exceptional people skills
- Computer literate and proficient with databases, excel and word
- Competent at making decisions and prioritising competing tasks and demands, accurately and independently
- Empathy and understanding of the impact of crime and trauma on victims
Benefits
- Great team culture in an organisation that has a wellbeing first approach
- One gifted leave day a year, called Manaaki Tāngata day
- A variety of learning and development opportunities across the organisation
Our Kaupapa
At Manaaki Tāngata - Victim Support, our mission is clear: to strengthen the mana and well-being of individuals affected by crime, traumatic events, and suicide across Aotearoa New Zealand. By joining our team, you'll play a vital role in creating meaningful change in the lives of those who need it most.
Apply Now!
The role hours will be: Saturday 7 - 3.30pm, Sunday 12.30 - 9pm, Monday 9 - 5.30pm, and Tuesday 9pm - Wednesday 7am (overnight shift). This is a hybrid position, with some shifts worked from home.
Remuneration for the role is $54,400 per annum for 34 hours. (pro rata from the full time remuneration of $64,000). An additional weekly allowance of $50 is also provided for the overnight shift.
Don't miss your chance and apply now! Applications will close on 1 September 2025, but interviews and appointments may be arranged as applications come in.
If you have any questions about the role or the application process, please reach out to HR@victimsupport.org.nz .
Please note that applicants must have NZ residency or a valid NZ work visa. You will be required to undergo vetting by the NZ Police.
